If you’re having trouble finding the meeting point, check your purchase confirmation email or voucher for the exact location. Arrive 10 minutes early to ensure a smooth check-in. We can provide the exact address, a Google Maps link of the meeting point. Our check-in staff wears clothes with a logo and carry flags with the name Tourismotion.
Tours start on time for organizational reasons, and late arrivals cannot be accommodated. Once the tour has begun, tickets cannot be used, rescheduled, or refunded, as stated in the purchase conditions. Guides cannot be contacted during the tour, as they are attending to the group. If travelers arrive more than 10 minutes late from the time indicated in the voucher, the group will have already departed, and it would not be possible to interrupt the tour. We appreciate your understanding and recommend arriving early to ensure a smooth check-in.
If after check-in and before the tour starts you lose the guide, please contact our check-in staff that will be at the meeting point.
Your confirmation voucher is sent via email at the time of booking. If you cannot find it, check your spam or junk folder. If it is still missing, contact the agency where you booked to request it.
To change or cancel your booking, contact the agency or website where you made the reservation. Cancellation and modification policies are detailed in your confirmation email or voucher. If you booked directly with Tourismotion, you can email info@tourismotion.com. If you accidentally selected the wrong date when booking, you must request a modification through the booking agency.
For complaints, if the booking was made through an agency, refer to the contact details in your confirmation email. If the booking was made directly with Tourismotion, follow the specified contact procedure by mailing info@tourismotion.com..
You must present your original identity document, which can be in digital or paper format.
Tours take place in all weather conditions, whether it is sunny, raining, or snowing. Cancellations due to weather are not allowed. Refunds are only possible if the museum closes due to extreme weather and allows ticket reimbursement.
Wheelchairs and baby strollers are not allowed on guided tours. Visitors with disabilities can participate as long as they can keep up with the group. If you have a disability of 74% or more, a refund for the ticket may be requested at least 72 hours in advance with valid documentation.
Small backpacks are allowed, but large backpacks, suitcases, and bulky items are not permitted. The Vatican Museums offer a baggage check service, but the Colosseum does not.
When visiting the Vatican Museums and other places of worship, shoulders, cleavage, and knees must be covered.
For large groups, we cannot guarantee that everyone will be in the same tour group. Guided tours for school groups are not available. Schools must contact the museums directly, as they provide specific guided visits for students.
Additional details regarding pets, food, drinks, and other considerations during the tour may be specified upon request.
The **Excursion to Florence by High-Speed Train** is a 13-hour group tour available in Spanish, running from Tuesday to Saturday at 7:00 AM. This experience includes round-trip train tickets from Roma Termini to Firenze Santa Maria Novella, assistance at Termini Station, and guided tours in Spanish. Optional visits include the Uffizi Gallery, the Accademia Gallery, or both. Lunch and hotel pickup are not included. Travelers will spend approximately seven hours in Florence. Entry to the Uffizi Gallery requires passing through airport-style security, and visitors should avoid bringing sharp objects. This tour is accessible for individuals with disabilities. The meeting point is inside Roma Termini Station, in front of Pandora Jewelry. Upon arrival in Florence, the guide will be waiting in front of the Feltrinelli Bookshop, holding a *Tourismotion/Civitatis* sign. [Google Maps link](https://maps.app.goo.gl/TSpVRPyXzvd7npnL9).
The **Colosseum Express Guided Tour** is a one-hour group tour in Spanish, running Monday to Saturday at 2:30 PM (except Wednesdays). This tour provides a fast-track entrance to the Colosseum but does not include the Roman Forum or Palatine Hill. Included are skip-the-line tickets, Spanish-speaking tour guides, and headphones. Tips and transfers are not included. Visitors should wear comfortable shoes, as the tour includes stairs. Large backpacks are not permitted, and some areas may be subject to unforeseen closures. This tour is not accessible for wheelchair users or individuals with mobility difficulties. The meeting point is outside the Colosseo metro station at the Via dei Fori Imperiali exit, near the green kiosk and the fountain, where the guide will be holding a *Tourismotion* sign. [Google Maps link](https://www.google.com/maps/place/41%C2%B053’28.6%22N+12%C2%B029’28.3%22E/@41.8909892,12.4907937,19.75z/data=!4m4!3m3!8m2!3d41.8912849!4d12.4912033?entry=ttu).
The **Skip-the-Line Borghese Gallery Tour** is a two-hour group tour available in English and Spanish, running Tuesday to Sunday at 8:45 AM and 4:45 PM. This tour includes access to the Borghese Gallery, guided tours in English or Spanish, and headphones. It does not include tips, transfers, food, or drinks. Visitors must bring a passport or ID card and wear comfortable shoes. Bags and backpacks must be stored in the wardrobe before entry. The tour is not suitable for wheelchairs or baby strollers. Participants are encouraged to bring their own headphones to reduce waste. The meeting point is at the entrance of the Borghese Gallery in Piazzale del Museo Borghese. The nearest metro stations are Barberini (a 20-minute walk) or bus lines 83 and 223. Using the Spagna metro stop is not recommended. The guide will be holding a *Tourismotion* sign. [Google Maps link](https://www.google.com/maps/place/41%C2%B054’50.2%22N+12%C2%B029’30.8%22E/@41.9139481,12.4893208,17z/data=!3m1!4b1!4m4!3m3!8m2!3d41.9139481!4d12.4918957?entry=ttu).
The **3-Hour Sistine Chapel, Vatican Museums, and St. Peter’s Basilica Tour** is a three-hour group tour available in English and Spanish, running Monday to Friday at 7:30 AM (excluding Wednesdays). This classic Vatican tour includes access to the Vatican Museums, the Sistine Chapel, and St. Peter’s Basilica, along with guided tours in English or Spanish and headphones. Tips and transfers are not included. Visitors should wear comfortable shoes and adhere to the dress code—no shorts, short skirts, sleeveless shirts, or large bags. St. Peter’s Basilica is not included in this tour. Security screening is required, and delays may occur during peak season. This tour is not suitable for individuals with mobility difficulties. The meeting point is at Via Tunisi 4, on the pedestrian street near Viale Vaticano, in front of the Vatican Museums entrance. The assistant will be holding a *Tourismotion* sign. [Google Maps link](https://maps.app.goo.gl/Nfv38rk3bKy3vX5E7).
The **Combo: Papal Audience and Vatican Museums** is an eight-hour group tour available in English and Spanish, running every Wednesday at 7:20 AM. This tour includes an introduction to the history of Rome and the Vatican, access to the Papal Audience, and a guided visit to the Vatican Museums and the Sistine Chapel. Included are entrance tickets, guided tours in English or Spanish, and headphones. Not included are tips, transfers, reserved seating, food, and drinks. Visitors should wear comfortable shoes and adhere to the dress code—no shorts, short skirts, sleeveless shirts, or large bags. St. Peter’s Basilica is not included. Security screening is required, and during high season, the wait may be up to 30 minutes. Seats for the Papal Audience cannot be reserved. The meeting point is at Via della Conciliazione 48, in front of the Domus Artis shop. The assistant will be holding a *Tourismotion* sign. [Google Maps link](https://maps.app.goo.gl/v7bujNedWZwT97o77).
The **Audience with Pope Francis and Tour Guide** is a three-hour group tour available in English and Spanish, running every Wednesday at 7:20 AM. This tour offers full assistance before and after the Papal Audience, an introduction to Roman and Vatican history, and access to the Papal Audience. Included are English or Spanish-speaking tour guides and full assistance. Tips, transfers, reserved seating, food, and drinks are not included. Visitors should wear comfortable shoes, and seats for the Papal Audience cannot be reserved. The tour is not accessible for individuals with mobility issues. The meeting point is at Via della Conciliazione 48, in front of the Domus Artis shop, where the assistant will be holding a *Tourismotion* sign. [Google Maps link](https://maps.app.goo.gl/v7bujNedWZwT97o77).
The **Skip-the-Line Colosseum with Arena Entrance, Forum, and Palatine Hill Tour** is a three-hour group tour in Spanish, running daily from 2:30 PM to 3:30 PM. This tour includes skip-the-line entrance tickets to the Colosseum (with arena entrance), the Roman Forum, and Palatine Hill, along with guided tours in Spanish and headphones. Tips and transfers are not included. Visitors should wear comfortable shoes, and large bags, backpacks, and luggage are not permitted. The Colosseum Underground is not included. This tour is not accessible for wheelchair users or individuals with mobility difficulties. The meeting point is outside the Colosseo metro station at the Via dei Fori Imperiali exit, near the green kiosk and the fountain, where the guide will be holding a *Tourismotion* sign. [Google Maps link](https://www.google.com/maps/place/41%C2%B053’28.6%22N+12%C2%B029’28.3%22E/@41.8909892,12.4907937,19.75z/data=!4m4!3m3!8m2!3d41.8912849!4d12.4912033?entry=ttu).
The **Skip-the-Line Colosseum, Forum, and Palatine Hill Tour** is a three-hour group tour available in English and Spanish, running daily from 9:00 AM to 3:30 PM. This tour includes skip-the-line entrance tickets to the Colosseum, the Roman Forum, and Palatine Hill, as well as guided tours in English or Spanish and headphones. The arena entrance is not included. Tips and transfers are not included. Visitors should wear comfortable shoes, and large bags, backpacks, and luggage are not permitted. Some areas of the tour may be closed unexpectedly, but the guide will ensure all key information is covered. This tour is not accessible for individuals with mobility issues. The meeting point is the same as the previous Colosseum tour. [Google Maps link](https://www.google.com/maps/place/41%C2%B053’28.6%22N+12%C2%B029’28.3%22E/@41.8909892,12.4907937,19.75z/data=!4m4!3m3!8m2!3d41.8912849!4d12.4912033?entry=ttu).
The **Vatican Museum and Sistine Chapel Tour** is a three-hour group tour available in English and Spanish, running Monday to Friday from 9:00 AM to 3:00 PM. This tour includes Vatican Museum tickets, access to the Sistine Chapel, guided tours in English or Spanish, and headphones. The meeting point is in front of Cinema Giulio Cesare, where the guide will be holding a *Tourismotion* sign. [Google Maps link](https://maps.app.goo.gl/aGB1mdjgRs3pR2Aw5).
